Concrete Delivery Planning: Best Practices for On-Time Performance

Why On-Time Concrete Delivery Matters

Timely delivery is critical in the concrete industry, where delays can impact project quality and costs. This guide covers why delivery planning matters and how to get it right. For more on digital transformation, see our Digitizing Processes in the Asphalt and Concrete Industry post.

Key Challenges

• Traffic and route unpredictability
• Last-minute order changes
• Communication gaps between dispatch, drivers, and customers
• Managing multiple jobsites and delivery windows

Best Practices

• Use advanced delivery management software for real-time updates
• Implement GPS tracking for fleet visibility
• Standardize communication protocols between dispatchers and drivers
• Analyze historical delivery data to optimize routes and schedules
• Build buffer times into delivery schedules for flexibility

Tools & Technologies

• Concrete dispatch and delivery planning software
• GPS fleet tracking systems
• Mobile apps for driver communication
• Analytics dashboards for performance monitoring

Step-by-Step Implementation

1. Assess your current delivery planning process
2. Identify bottlenecks and recurring issues
3. Select and implement a delivery planning software
4. Train staff and drivers on new tools
5. Monitor KPIs (on-time rate, delivery errors, customer feedback)
6. Continuously refine processes based on data

Common Mistakes to Avoid

• Relying on manual scheduling or paper-based systems
• Ignoring driver feedback
• Failing to update customers about delays
• Not leveraging available data for process improvement

Conclusion & Next Steps

Effective delivery planning is a competitive advantage. Invest in the right tools, foster communication, and use data to drive continuous improvement. Learn more about software features for ready-mix delivery planning.