Privacy Policy

1. Introduction

Linkoper ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics and fleet management services, including real-time tracking, route optimization, order management, and other related features.

We understand the importance of protecting your personal data and are committed to processing it responsibly and in compliance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR).

2. Data Controller

Linkoper BVBA
Vroentestraat 2
3290 Diest
Belgium
Email: [email protected]

3. Information We Collect

3.1 Personal Data

We may collect the following personal data depending on how you use our services:

• Name and contact information (email address, phone number, address)
• Company details and job title
• User account information and login credentials
• Location data (for delivery tracking, fleet management, and route optimization)
• Communication records and correspondence with us
• Payment information (processed through secure payment processors)
• Driver information (for fleet management services)
• Order and delivery details

3.2 Technical Data

We automatically collect certain technical information when you use our services:

• IP address and network information
• Browser type, version, and language preferences
• Device information (type, operating system, unique device identifiers)
• Usage data, including how you interact with our platform
• Cookies and similar tracking technologies
• Login events and session information
• Performance and error data

4. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our services, including fleet management, delivery tracking, and order processing
• Processing and fulfilling your requests and transactions
• Personalizing your experience and providing customer support
• Improving and developing our services and features
• Communicating with you about service updates, offers, and promotions
• Ensuring the security and integrity of our platform
• Analyzing usage patterns and optimizing performance
• Complying with legal obligations and enforcing our terms of service

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract fulfillment: Processing necessary to provide our services and fulfill contractual obligations
• Legal obligations: Compliance with applicable laws and regulations
• Legitimate interests: Where processing is in our legitimate business interests, such as improving and marketing our services, provided these interests are not overridden by your rights
• Your consent: Where you have explicitly agreed to the processing of your data for specific purposes

6. Data Storage and Security

Linkoper offers two deployment models for our services:

• Cloud Hosting: By default, we host your data securely in cloud infrastructure located within the European Economic Area (EEA). We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or alteration.
• Isolated Solutions: We also offer isolated deployment options where our services can run in your own server environments or hosting infrastructure. In these cases, data storage is managed within your own environment, giving you additional control over your data security and sovereignty.

Regardless of the deployment model, we employ industry-standard security measures, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability testing
• Restricted access controls and authentication mechanisms
• Continuous monitoring for suspicious activities
• Secure data backup procedures
• Regular security training for our employees

7. Data Sharing and Transfers

We may share your information with:

• Service Providers: Third parties that help us deliver our services (such as cloud infrastructure providers, payment processors, and analytics services)
• Business Partners: With your consent, we may share data with business partners to provide integrated services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards for your data

For cloud-hosted solutions, data may be transferred to countries within the European Economic Area (EEA) and, in limited circumstances, to third countries. When transferring data outside the EEA, we ensure appropriate safeguards through Standard Contractual Clauses, adequacy decisions by the European Commission, or other legally recognized mechanisms.

For isolated solutions, data transfers are determined by your infrastructure configuration and location.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and similar data protection laws, you have the following rights:

• Right to access: You can request copies of your personal data we hold
• Right to rectification: You can request correction of inaccurate or incomplete data
• Right to erasure: Under certain conditions, you can request deletion of your data
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request transfer of your data in a machine-readable format
• Right to object: You can object to certain types of processing, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time
• Right to lodge a complaint: You can file a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month, with possible extension under certain circumstances.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. These technologies help us understand how you interact with our services, remember your preferences, and improve our offerings.

You can manage your cookie preferences through your browser settings or our cookie preference center. Please note that disabling certain cookies may impact the functionality of our services.

10. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention period depends on the type of data, the purpose of processing, and legal requirements.

For cloud-hosted solutions, we implement data retention controls on our infrastructure. For isolated solutions, data retention is managed according to your organization's policies and configurations.

When your data is no longer needed, we securely delete or anonymize it according to our data retention policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us to have it removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and, where appropriate, via email. We encourage you to review this Privacy Policy periodically.

13. Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please contact our Data Protection Officer at:
Email: [email protected]
Phone: +32 XXX XXX XXX
Address: Vroentestraat 2, 3290 Diest, Belgium

You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work, or place of the alleged infringement.